How to make a return

Returns

If you are not completely satisfied with your purchase, you may return your item(s) for a refund. Returns must be requested within 14 days of delivery. The returned item(s) must be in new condition, unworn, with the hang tag attached, and sent back in the original packaging.

How to request a return

Please send us an email with your order number and the details of the item(s) you wish to return. Our support team will provide you with the next steps.

Contact: support@yourfriendjuujuu.de

Exchanges

If you would like to exchange an item, please also send an email including your order number and the product you wish to receive instead. We will confirm availability and guide you through the exchange process.